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Delete your account

You can delete your Mealplum account, and the data on our servers with it, from inside the app in two taps. This page explains how, and exactly what happens.

In the app

  1. Open Mealplum and go to the Home tab.
  2. Tap Account.
  3. Tap Delete account.
  4. On “Delete your account?”, tap Delete.

If you own a household that other people use, the app asks you first to pass it to another adult in the household. If you don’t, the household is deleted for everyone, and the app tells you before that happens.

If you never created an account, your plan lives only on your iPhone: deleting the app removes it.

By email

Can’t open the app? Write to privacy@mealplum.com with the subject “Delete my account”, from the email address you use with Mealplum (or tell us which address it is). We’ll confirm it’s you, delete the account within 30 days, and let you know when it’s done.

Cancel your subscription separately

Deleting your account doesn’t cancel an App Store subscription. Apple bills it, so only you can cancel it: on your iPhone, open Settings → your name → Subscriptions → Mealplum → Cancel Subscription. Do this before deleting your account if you don’t want to be charged again.

What gets deleted

  • Your account: email address, name, sign-in methods, signed-in sessions and the devices registered for notifications.
  • Your notification settings, subscription status, your Kroger connection, and any data export files.
  • Prices you added, from receipts or typed by hand.
  • If you used Sign in with Apple, we also revoke Mealplum’s access with Apple.
  • If you’re the owner and the household is deleted (because you’re the only account, or you chose to delete it for everyone): the whole household, with every profile, food rule, plan, grocery list, pantry item, receipt, rating and saved recipe in it.

What stays, and for how long

  • Backups: our encrypted database backups are kept for up to 30 days, so your data may remain in a backup until it ages out. Backups are only used to restore the service after a failure.
  • Apple’s records: Apple keeps its own records of your App Store purchases under Apple’s privacy policy. We can’t delete those.
  • A shared household you didn’t own: the household’s plan, list, pantry and receipts stay with the household (receipts you scanned stay without your name). Your profile there (first name, avatar and food rules) stays until the owner chooses to keep it as a guest or remove it. To have it removed, ask the owner, or write to us.
  • Combined price data already calculated from many households’ receipts, which doesn’t identify anyone.
  • Records the law requires, such as tax or accounting records, only for as long as required, and a minimal note that the account was deleted (a one-way coded ID, no personal details).
  • Emails you sent us, as described in the Privacy Policy, unless you ask us to delete them too.

Want a copy first?

Before you delete, you can download your data: Home → Account → Download my data. After deletion we can’t recover your account.

Mealplum is operated by HeavenlyTrade S.R.L.S, Via Roma 114, 81100 Caserta (CE), Italy. Questions: privacy@mealplum.com.

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