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Help

Support

Real people answer, usually within 24 hours. Write to support@mealplum.com, or in the app go to Home → Help → Write to a person.

Write to us

Tell us what happened and, if you can, what you were doing in the app. Please don’t send passwords or card numbers; we never need them.

Restore your purchase

New iPhone, or reinstalled the app? Sign in to the same Apple ID you subscribed with, open the plans screen (“Your first week is free.”) and tap Restore at the bottom. If you’re a member of someone else’s household, you don’t need to restore anything: just sign in, and their subscription covers you.

Cancel your subscription or trial

  1. On your iPhone, open Settings and tap your name.
  2. Tap Subscriptions, then Mealplum, then Cancel Subscription.

You can also cancel from the app, in Home → Subscription. Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. You keep full access until then. We remind you 2 days before any charge, always.

Deleting the app or your Mealplum account doesn’t cancel an App Store subscription. Only the household owner pays; members never need to cancel anything.

Refunds

Subscriptions are billed by Apple, so Apple handles refunds. Go to reportaproblem.apple.com, sign in with your Apple ID, and choose the Mealplum charge. If something went wrong on our side, write to us as well and we’ll help.

Your household

  • Invite someone: Home → Invite someone. The link works once, for 7 days. One subscription covers up to 6 accounts and 8 profiles, and the people you invite never pay.
  • Leave a household: Home → Account → Leave household. Your rules, goal, ratings and saved recipes come with you.
  • Change or remove someone: open Home and tap their avatar.

Your data

  • Download my data: Home → Account → Download my data.
  • Delete your account: Home → Account → Delete account. What gets deleted.
  • How we handle data: Privacy Policy.

Common questions

How allergies work, which stores we support, what it costs, Android: the answers are in the FAQ. The rules of the service are in the Terms of Service.

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